Player support · Open 24/7
Questions? We're here 24/7 to help you win.
Real humans on Facebook Messenger, day and night. Load funds, sort out a cashout, recover your account or ask about any of our 15+ sweepstakes games.
Fastest way to reach us
Message us directly. Real humans, 24/7. Messenger is the fastest way to resolve issues, load funds or ask about games, and our team responds within minutes.
Support form
We’ll respond within 2 hours. Pick a subject so your message lands with the right team first time.
Read how we handle your data in our Privacy Policy.
Never include passwords or full card numbers in this form.
Ways to reach us
Three ways in, one team behind them. Messenger is always the quickest.
Fastest
24/7 · Responds in 5 to 15 min
Account setup, deposits, cashouts and game help, all in one chat with a real person.
Monitored 24/7 · Response within 2 hrs
Best for detailed questions, documents and anything you want in writing.
VIP
Mon to Fri · 9am to 9pm EST
Phone support is reserved for VIP-tier players. Everyone else gets faster answers on Messenger.
Direct email support
Every inbox is monitored 24/7 with a response within 2 hours. Tap copy, or click an address to open your mail app.
Quick answers
Most questions are already answered. Jump straight to the guide you need, or message us if you’d rather talk it through.
Payment methods and deposit times, explained in the FAQ.
Bronze, Silver and Gold tiers and how fast each one pays.
How we protect your account and personal data.
Golden Dragon, fish tables and 15+ sweepstakes games.
Limits, breaks and support tools for safer play.
Eligibility, free entry and how prizes work.
Common issues
The support questions we hear most, answered. Still stuck? A real person is on Messenger right now.
Send your full name and a confirmation of your phone number via Messenger. Most accounts verify in under 5 minutes during business hours.
Most pending payments resolve within an hour. Cash App and Venmo are instant in most cases; bank transfers take 2 to 3 business days. If yours has been pending longer, DM support.
Account recovery happens entirely via Messenger. DM us with your registered name and we'll verify your identity and restore access immediately.
Bronze tier takes 3 to 5 business days, Silver 2 to 3, and Gold/VIP under 48 hours, often under 24. How cashout tiers work.
Account limits trigger automatically when our security system detects unusual activity. DM support and we'll review it within minutes.
Phone support is available for VIP-tier players, Monday to Friday, 9am to 9pm EST. All other support runs through Messenger, where response times are faster.
Standard verification asks for a government ID and a recent proof of address. We only request these for cashouts above $1,000 or when security flags require it.
Support desk open now
Pending payment, cashout question or locked account? Send one message on Messenger and a real person on our support team picks it up, any hour of the day.
No purchase necessary. Void where prohibited. Must be 18+.
Hi, my payment still shows pending. Can you check it?
Of course. Send your registered name and we will look it up for you right now.
