Frequently Asked Questions

A legal, no-purchase-necessary promotion where you can win real prizes by playing virtual games. Sweepstakes run under U.S. promotional law rather than gambling law, so there is always a free way to take part.

Send us a DM on Facebook Messenger with your full name. Our team verifies your details, sets up your account and walks you through funding options. Most players are live in under an hour.

Send your full name and confirm your phone number via Messenger. Most accounts verify in under 5 minutes during business hours.

Yes, 24/7 on Facebook Messenger, staffed by real humans, not bots. The average first reply is under 15 minutes. Email is also monitored 24/7, with replies within 2 hours.

Phone support is available for VIP-tier players, Monday to Friday, 9am to 9pm EST. Everyone else is supported through Messenger, where response times are faster.

General support: support@playtowinsweeps.com. Account issues: accounts@playtowinsweeps.com. Payment questions: payments@playtowinsweeps.com. Partnerships: partnerships@playtowinsweeps.com. For the fastest answer, DM us on Messenger.

Cash App, Venmo, Apple Pay, Zelle, bank transfer and crypto. Most deposits are instant; bank transfers settle in 2 to 3 business days.

Apple Pay is instant. Cash App, Venmo and Zelle land instantly or within 1 hour. Bitcoin and other crypto take 30 to 60 minutes. Bank transfers take 2 to 3 business days.

The minimum load is $25. The maximum daily load is $1,000, and it varies by tier.

Most pending payments clear within an hour. Cash App and Venmo are instant in most cases, while bank transfers take 2 to 3 business days. If yours has been pending longer, DM support and we will check it for you.

Yes. Every transaction is protected with military-grade SSL encryption, and sensitive data is stored encrypted at rest.

Message us “CASHOUT” plus the amount on Messenger, for example “CASHOUT $250”. Confirm your payment method, support approves the request, and the funds are sent to your account.

It depends on your tier. Bronze: 3 to 5 business days. Silver: 2 to 3 business days. Gold/VIP: 24 to 48 hours, often same day for Cash App and Venmo. Read more in Bronze, Silver, Gold: How Cashout Tiers Work.

There are three tiers, and the higher your tier, the faster your payouts. Bronze (min balance $75, daily cashout up to $250) includes a daily login bonus and standard support. Silver (min balance $250, daily cashout up to $500) adds a weekly reload bonus, a priority Messenger queue and higher table limits. Gold/VIP (min balance $500+, daily cashout up to $750) adds a dedicated account manager, exclusive promos, the fastest payouts and VIP-only tournaments.

The minimum cashout is $75. The maximum daily cashout depends on your tier, up to $750 for Gold/VIP.

Payouts go out on the same payment rails you used to deposit, such as Cash App, Venmo or bank transfer. You receive a transaction confirmation directly from the payment provider, not just from us.

Standard verification asks for a government ID and a recent proof of address. We only request these for cashouts above $1,000 or when a security check requires it.

15+ premium titles on one account, powered by Golden Dragon. Slots-style: Golden Dragon, Magic City, Orion Stars, Fire Kirin and Vegas Sweeps. Fish-style: Online Fish Tables, Blue Dragon, Panda Master, Ultra Panda and Milky Way. Skill-based: Juwa, Game Vault and Cash Frenzy. Browse the Game Library.

Cooperative arcade shooters: you aim, fire and reel in targets for big team multipliers. Our fish-style lineup includes Online Fish Tables and Blue Dragon, an underwater hunt with chained multiplier combos.

All outcomes are determined by certified RNG (Random Number Generator) software, and skill-based games score purely on player input. Games are independently audited, and audit summaries are published quarterly and available on request.

Published RTPs range from 95.5% to 97%. For example: Golden Dragon 96.5%, Fire Kirin 96.2%, Magic City 96.1%, Blue Dragon 95.9%, Online Fish Tables 95.8% and Orion Stars 95.5%. Progressive jackpots run across the Golden Dragon network.

Yes. Every game is mobile-optimized and runs natively on iOS and Android, as well as on desktop. Most titles need no app store download. See Play Sweepstakes Games on Mobile.

Daily login bonuses, weekly reload offers and VIP-tier exclusives are credited automatically. Bonus terms are published and never hidden in fine print.

Accounts are protected with 2FA, device fingerprinting and automatic locks on suspicious activity, and every transaction runs over military-grade SSL encryption.

Account recovery happens entirely on Messenger. DM us with your registered name and we will verify your identity and restore access right away.

Limits trigger automatically when our security system detects unusual activity. DM support and we will review it within minutes.

No. We are GDPR and CCPA compliant and never sell your personal information. Data is shared only with payment processors, identity verification providers, and law enforcement when legally required. Account deletion is available on request. See our Privacy Policy.

No. It is one account per person, accounts are non-transferable, and multiple or shared accounts are prohibited under our Terms of Service.

Yes. We operate under U.S. sweepstakes promotional law, which makes sweepstakes gaming legal in nearly every state. Eligibility is restricted in a small number of states; see our Sweepstakes Rules for details.

Sweepstakes must offer a free Alternate Method of Entry (AMOE), so there is always a no-purchase path to play. Traditional gambling requires you to pay to participate. That difference is what makes sweepstakes legal under promotional law.

AMOE stands for Alternate Method of Entry: a free, no-purchase way to take part in the sweepstakes with equal chances of winning. How to enter is explained in our Sweepstakes Rules.

No. No purchase is necessary to enter or win, and a purchase does not improve your chances of winning. Void where prohibited.

You must be 18 or older (21 where required by law). We verify age at account creation and run random re-verification. Underage accounts are closed immediately upon detection, and any associated balance is forfeit.

Message our support team first; most issues resolve in minutes. If escalation is needed, the full dispute process is documented in our Terms of Service.

Yes. Message support and we will set up deposit limits (daily, weekly or monthly), loss limits, session timers or a cooling-off period immediately, no questions asked.

Ask support for a 6-month, 1-year or permanent account closure. Self-exclusion is always honored, and asking for help is never questioned or delayed.

Pause if you regularly play longer than you intended, chase losses by raising your bet size, borrow money or use bill money to play, hide play from friends or family, or lie about the time or money you have spent.

Call the National Problem Gambling Helpline at 1-800-GAMBLER: free, confidential and available 24/7. The National Council on Problem Gambling, Gamblers Anonymous and GamTalk peer support can also help. See our Responsible Gaming page.

No. Sweepstakes games are entertainment, not a way to make money, pay bills or recover from financial stress. Play only with funds you can comfortably afford to lose, and treat any winnings as a bonus.